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LightXtreme VPN Common Questions

Product Common Questions
Purchase & Account Common Questions
VPN Settings Common Questions
Streaming Common Questions
Windows version Common Questions
iOS version Common Questions
macOS version Common Questions
Android version Common Questions
Which platforms does LightXtreme VPN back?Expand
In brief:

Four platforms are covered: Windows, macOS, Android and iOS. The app installs on Windows PCs, Macs, Android phones and tablets, plus iPhones and iPads.

Routing modes explainedExpand
In brief:

Conditions on the network shift from region to region. Choose the line that matches where you are heading, whether that is a website or a game, and favour the one with the lower delay.

Switch global mode off and put smart mode back on.

Global mode: all traffic goes through the proxy

On desktop:

Smart mode: uses preset site rules and proxies only the sites that need it

Global mode: all computer traffic goes through the proxy

Which node is the fastest?Expand
In brief:

In brief: Every region behaves a little differently. Pick the line that matches the region you want to reach — the site or the game — and prefer the one with lower latency.

Is there a data limit? Does LightXtreme VPN mean I stop using mobile data?Expand
In brief:

In brief: There is no data ceiling on LightXtreme VPN. Note that if your device has no internet connection of its own, no VPN app can work either.

Local sites and apps feel slower after I turn the accelerator on — what should I do?Expand
In brief:

In brief: Switch global mode off and put smart mode back on.

Is LightXtreme VPN secure?Expand
In brief:

Short answer: yes, LightXtreme VPN is secure.

Three things protect you here:

1. Strong encryption and secure protocols: LightXtreme VPN applies Shadowsocks, Vless and WireGuard with AES-256-GCM.

2. Privacy and anonymity: your real IP address is hidden and replaced by a virtual one, and no browsing content is recorded.

3. Anti-surveillance and geo-unblocking: LightXtreme VPN helps you keep your activity to yourself and reach content that is otherwise blocked.

How do I fix 'cannot connect', unstable connections, or no internet after connecting?Expand
In brief:

1. Verify antivirus and firewall settings: security software sometimes blocks VPN connections, so try disabling it temporarily and reconnecting.

How can I verify that my real IP is hidden?Expand
In brief:

Confirm your real IP is hidden like this:

1. Note your current IP: before connecting, open a browser and search for your IP address so you have a reference to compare later.

Are there other official websites or authorised stores for LightXtreme VPN?Expand
In brief:

To make sure you downloaded the genuine LightXtreme VPN, please use only these official channels:

1. Our own site: https://lightxtremevpn.com/

2. The Google Play listing: https://play.google.com/store

3. The Apple App Store listing: https://apps.apple.com/app

Sites that claim to be LightXtreme VPN are not us.

In addition, our team actively protects current and long-time users by reporting and removing counterfeit copies on app stores.

We also encourage you to report impersonating apps to our official email ([email protected]).

Most nodes show red after I connect — why?Expand
In brief:

1. Open LightXtreme VPN and head to My > Settings > VPN settings.

2. Look for the dedicated line forwarding option and turn it on

3. Restart the app so the new setting takes effect.

How do I sign out a device in LightXtreme VPN?Expand
In brief:

1. Tap the person icon along the bottom of the home screen to open My account.

2. Open My devices and take out the device you no longer use,

How do I delete my LightXtreme VPN account?Expand
In brief:

Tap the person icon along the bottom of the home screen, open My account and pick Delete account to remove your information.

The free membership giveaway in the app will not let me claim itExpand
In brief:

Device slots are handed out at random, much like a draw,

Which payment methods are supported?Expand
In brief:

In brief: Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and Stripe are all supported.

Is LightXtreme VPN a free VPN?Expand
In brief:

LightXtreme VPN works on a subscription basis

Here is how the arrangement works:

For everyone using LightXtreme VPN:

The first time you download and install the app, the system registers you automatically and gives you a 30-minute free trial

Other ways of earning a longer free trial:

With a special agent referral code you can enjoy 1-3 days of trial time

For every subscriber:

Every subscription carries a 30-day money-back guarantee.

Can I share my account with someone else?Expand
In brief:

For your own security, standard accounts are limited in how many devices they may run

What does the device count mean?Expand
In brief:

It means the number of devices that can be online at the same time

I forgot my LightXtreme VPN account or passwordExpand
In brief:

1. Tap the My icon along the bottom of the home screen

2. If you cannot remember your VPN password, tap Forgot password

I have paid but my VIP membership has not activatedExpand
In brief:

1. If you paid with PayPal and the membership

2. If you subscribed through iTunes, first make sure you

3. For payments by Alipay, UnionPay, Google Pay or other

Can I get a refund after paying?Expand
In brief:

Google Play / iOS subscribers get a 7-day free

Third-party payment methods are not refundable at the

VPN settings optionsExpand
In brief:

Each option is explained in detail below

1. Local DNS settings

⦁ Description: points the resolver at domestic domains

⦁ Recommended when other local services on your LAN cause trouble

2. Remote DNS settings.

⦁ Description: points the resolver at international domains

⦁ Recommended when you spend time on international sites or

3. New protocol

⦁ Description: turns the newer encryption protocol on or off

⦁ Recommended: leave the new protocol on for better results

4. Disconnect all connections when switching

⦁ Description: the current connection is dropped when

⦁ Recommended: keep it on so that switching servers

5. Enable IPv6

⦁ Description: chooses the protocol used for DNS requests

⦁ Recommended: switch it on for quicker access on IPv6

6. One-tap return to China

⦁ Description: lets users abroad reach Chinese sites

⦁ Recommended when Chinese sites are restricted

7. BT proxy downloads

⦁ Description: carries BT downloads so P2P traffic

⦁ Recommended: switch it on when using BT or similar traffic

8. Direct-connect domains

⦁ Description: the listed domains bypass the VPN

⦁ Recommended: add the sites you use daily, banks and payment

9. Proxy per application

⦁ Description: lets chosen applications connect

⦁ Recommended: add local or non-proxied apps to the list

10. Windows specific options

TUN mode

⦁ Description: sends all system traffic through

⦁ Recommended: worth enabling for high-privacy needs

Proxy mode

⦁ Description: takes effect for selected apps only

⦁ Recommended: convenient if you only want to speed up

11. macOS specific options

On M-series Macs you can enable the VPN through the system settings

Common questions answeredExpand
In brief:

1. When is it worth changing local DNS?

When other local services on your LAN cannot be reached

2. When is it worth adjusting the new protocol?

Usually leave the new protocol on for stronger security

3. Which one should Windows users pick, proxy mode or TUN

If the network stops working after turning TUN on

Together these options let you tune velocity,

YouTube is slow for me — what should I do?Expand
In brief:

Try turning QUIC off in Chrome: open c

Which platforms can LightXtreme VPN unblock?Expand
In brief:

LightXtreme VPN helps you reach websites

Streaming sites: watch TikTok, Netflix, Disney+, HBO, YouTube, Amazon Prime Video, Hulu, Spotify, AbemaTV, Apple TV+, Tencent Video, iQIYI and more from anywhere.

AI platforms: ChatGPT (OpenAI), Midjourney, Steady Diffusion, Google AI, DALL-E, BigGAN and many other AI sites.

Social platforms: Facebook, Twitter (X), Instagram, LinkedIn, Snapchat, Discord, Tumblr, Pinterest, WeChat, WhatsApp, Telegram, Line and more.

Gaming platforms: Steam, Ubisoft Connect, Apple App Store, Google Play Store and other game services.

Forums: Discord, Reddit, Quora, Stack Exchange, V2EX and other popular forums.

How do I configure 360 Security so it leaves LightXtreme VPN alone?Expand
In brief:

360 Security may flag LightXtreme VPN

Put LightXtreme VPN on the 360 whitelist so that it

1. Open 360 Security;

2. Click Trojan detection in the main menu;

3. Click the Trusted Zone panel on the right;

4. Click Add file, pick LightXtreme VPN and op

5. Tick the confirmation prompt;

6. Click OK to finish;

Note: depending on the version of 360 Security the

LightXtreme VPN is upgraded regularly so that it keeps

The Enable button bounces back on a freshly installed clientExpand
In brief:

1. Open the LightXtreme VPN app, go

2. Should it still happen, remove LightXtreme

If the trouble continues, tap My > Back insi

After connecting, apps and browsers have no network (games, fingerprint browsers, other tools)Expand
In brief:

1. Open LightXtreme VPN and confirm

2. Go to My > Settings > VPN settings &g

3. Return to the main screen, disconnect, then

The connection drops shortly after enabling TUN modeExpand
In brief:

1. Bring LightXtreme VPN up to the lat

2. Should it still drop in TUN mode, open your

If neither step helps, tap Back on the My page

Apple user: cannot purchase — 'item ID not found'?Expand
In brief:

Reason: if you are signed in with a

LightXtreme VPN cannot be found in the App Store?Expand
In brief:

Reason: the App Store does not offer

Poor performance, images do not load or messages do not show?Expand
In brief:

Reason: 5G networks around the world

A small connection issue on iOS 16Expand
In brief:

Bugs in iOS 16 itself

Settings > General > Transfer or Reset i

App unavailableExpand
In brief:

First check whether the region of the

Solution: sign out of the [Hong Kong Apple ID]

Verification failedExpand
In brief:

This shows up when you downloaded Lig

Solution: remove the old version and install t

This item cannot be purchased right nowExpand
In brief:

This usually means an [older version

Solution: remove the old version and install t

This item is no longer availableExpand
In brief:

This usually means an [older version

Solution: remove the old version and install t

LightXtreme VPN is no longer availableExpand
In brief:

This usually means an [older version

Solution: remove the old version and install t

Apple ID incorrect when tapping update in the App StoreExpand
In brief:

This happens because the Apple ID you

To sort it, pick one of these two:

1. Switch back to the Apple ID you originally used

2. Remove the app, then download and install it again

LightXtreme VPN does not work properly on my Mac, what should I do?Expand
In brief:

1. Check that the LightXtreme VPN

2. Try browsing in Safari. If that works, an

The Android client disconnects on its own and will not stay in the backgroundExpand
In brief:

In your phone settings or device management

After connecting to LightXtreme VPN the network drops every few minutes — can this be fixed?Expand
In brief:

Reason: this is usually caused by

Either in your phone settings or the device manager,

On Huawei phones:

Open Settings, search for Battery optimisation

Open Settings > App management, pick LightXtreme

On Xiaomi phones:

Open Settings > More apps, pick LightXtreme

Open Settings > Special features, pick

On OPPO phones:

Open Settings > App management, pick LightXtreme

On Vivo phones:

Open Settings > Battery, tap Background

On Meizu phones:

Open Settings > App management, pick LightXtreme

On OnePlus phones:

Open Settings > Battery, tap Battery optimisation

On Samsung phones:

Open Smart Manager > App management, tap

How do I install LightXtreme VPN on a Huawei HarmonyOS NEXT phone?Expand
In brief:

Step 1: open the official LightXtreme

Step 2: open AppGallery on your phone, search

Step 3: open Zhuoyitong, find and tap

Step 4: tap the LightXtreme VPN APK, c

LightXtreme VPN asks for VPN permission when I sign inExpand
In brief:

1. Open the Settings on your phone

2. Open Other VPN apps and turn off Al

3. Restart the LightXtreme VPN app to

The (Android TV) app opens in portrait and does not match the TV layoutExpand
In brief:

Get in touch through the LightXtreme